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[Tony1987]

How long does it take for an agent to reply?

[Global816]

I have contacted agent so many times for last few months during holidays weekdays and weekends they took 15 to 30 mins to get back. I hope that would be standard time during normal conditions

[HALIMACS]

@Tony1987 

hate to give you such a horrible time-range but it can be within 15 minutes up to several hours.

Some even insist it had taken longer than a day, but that has only been during high contact volumes during the holiday.

[Handy1]

@Tony1987  Usually with in the hour sometimes longer but 

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[Phil_Adelphus]

@Tony1987   Usually within an hour during their working hours although some report its taking much longer.  Bear in mind their hours are 9 a.m to 10 p.m. EST