Help

[Kriesha]

I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. 

I’ve been without my plan since paying 3 days ago.

 Hey please help 

[dust2dust]

Did you possibly have a credit card problem recently?

[Kriesha]

I just get options to pay for plans or add ons 

or check my account/service. 

it’s says my plan is good until December 30th but I can’t call, text or no data. 

[Yummy]

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[dust2dust · Accepted solution]

What recording do you get when you dial 611? How did you pay the $50?

[hycm53]

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@Kriesha wrote:

I paid $50.00 for my plan but it didn’t renew. It’s impossible to talk to someone over the phone and I’m trying to get a ticket but keeps saying my user name is not correct. 

I’ve been without my plan since paying 3 days ago.

 Hey please help 

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Contact PM customer service by send private message, click here 

[walker1]

@Kriesha   Sorry there's no phone number to call.   Send a private message to CS_Agent instead.