@Tonypmontague - are you a current customer?
If so you are a current customer, have you ever created a self serve account before - if not you can register for one here:
https://selfserve.publicmobile.ca/self-registration/
If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.
Also, too many failed attempts may temporarily lock your account access. So wait 3+ hours before you try again.
If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
NOTE:
If you have been in nonpay/suspended status for over 90 days, then you lost your Public Mobile account, phone number, and access to self serve.
