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[Bernardbeaubiah]

Trying to renew my subscription today out of data

[BKNS27]

@Bernardbeaubiah 

Did you get notice that you are running out of data or data stopped working?

Sometimes the notice is a glitch or from your phone’s data counter.

Best to just login to your account on the PM app or website to check the actual amount.

You shouldn’t have this issue if you are on AutoPay (Subscribe).

[hTideGnow]

hi @Bernardbeaubiah 

you want to renew early?

you will have to ask PM agent to help with that.   You can submit ticket right at My Account (or PM app) using the new Expert Messaging that just introduced today.  Submit ticket with Customer Support through Expert Messaging in one of these ways:

• My Account on a browser: click Message Centre on the left pane to Start a Chat
• Public Mobile App : Go to Support page, click Chat with an Agent, and Start a chat
• If unable to access My Account/PM app, submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
  
  Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
  (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")     

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[Chalupa_Batman]

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@Bernardbeaubiah wrote:

Trying to renew my subscription today out of data

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Just log into your account and renew the plan now. It's pretty basic and easy to do. Or, if there is a plan on your account that has a better data plan, you can always change to that. Just know you can't change back.

Log into your account, go to Subscription and Addons, change subscriptions and see what's available. 

If you want to keep your plan and just renew today, you have to contact customer service to do that.

If you are able to log into your account, please do so. When there, on your left hand side you will see Message Centre. A new window will pop up will open up on the right side of the screen. (If you have a pop up blocker on your browser, please disable it for Public Mobile). Click on Start Chat. Enter Contact Us and follow the prompts to a CS Agent. 

If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.

Public Mobile Expert Messaging 

The hours of operation for this chat daily are 8am to 9pm (time zone unknown at this time). Response times are expected to be within 30 minutes but may be longer depending on volume of requests.