Help!!

[Melissadee]

My phone died completely. I have no access to my email as I thought I was being smart using the "strong" randomly generated passwords for everything. Wrong!!! I've purchased a new phone, but can't log in to my actual PM account. Please help!

[hTideGnow]

hi @Melissadee 

did you try login on both PM app and the browser?

if you are using the PM app, please note that the phone keyboard will turn capital on for the first character, so, when you type a small case character , it changed to capital.  Before you submit the password, unhide the password and check if the case is correct

but if you are still unable to login, ask PM agent to reset the password for you.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

Ask PM to help 

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage