Help with plan and aim.

[karanjiandani]

I signed up on the 10th of Dec and on the 13th saw the same $34 but with 40GB instead of 25gb. Is it possible to get upgraded to this/get the difference added on to my plan. 

Additionally, I prefer to have an esim, so if I could buy the $5 sim and transfer, that would be ideal. Please help. 

[Handy1]

@karanjiandani  You need to submit  ticket using link for the CS agents 

To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[karanjiandani]

@CS_Agent? 

[Flameotter]

The times I've used it, I've had to open a ticket with them and send them a message directly.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hTideGnow]

HI @karanjiandani 

I don't think they can do anything.  You can try to message them and ask formally,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or if you really need the plan and you dont mind a new phone number, consider to buy a new sim and setup another account and just cancel your current account (remember to turn off Automatic payment)

[karanjiandani]

@CS_Agent am I able to get assistance on this? 

[karanjiandani]

Thanks for the input, I'll check out the options for Sims! 

[karanjiandani]

Dam, that's disappointing. But appreciate the input. 

[Flameotter]

You might want to reach out to a @CS_Agent and see what your options are.

@karanjiandani Apparently there was another deal which was 50GB with 5G for $34 that was within days, minutes or hours of each other. I saw the 40GB, but somebody posted a record of the 50GB plan. It's kind of crazy how many iterations there are of different similar plans floating around that are limited time only...

[Handy1]

@karanjiandani  Sorry the 40GB for $34 is only for new activations . Maybe closer to Boxing Day it will be available for all again like it was during Black Friday weekend . And if you want esim instead of physical sim you can simply use the phone you want esim on download the PM app and log into your account . And go ti subscription add on page and buy eSIM . Notice bottom of my screen shot says “ shop SIM card now “ tap it choose eSIM and download and install that’s it 

[softech]

@karanjiandani 

sorry, the plan is for new activation only and you missed it by couple days.  😞