Help with data

[Loucid]

I just got my sim in the mail and finish creating an account and put the sim in my phone. Voice calls and texts work but mobile data doesnt work. Can someone help me fix that? 

[Loucid]

@tonisage I went to a different location(a couple blocks away) and did a speed test and got 30mbps. I don't know if that's a good or a bad sign. 

[tonisage]

@Loucid I think it's setup well since you can access the internet now. have you tried your speed test in an open space (not in your home)?

[Loucid]

@hTideGnow yes the download speed is 7mbps. I thought that was too slow. I'm in new west(a city close Vancouver). I'm on the 5g plan tho my phone only supports 4g. It's a Xiaomi Poco x3 pro

[Loucid]

@tonisage I haven't tried checking the speeds from a location yet. I wanted to make it was working properly before I did that. I will try that next

[hTideGnow]

hi @Loucid 

you can only get 7Mbps ?  where (city) you are at?

and what plan you have?

and what phone you have?

[tonisage]

@Loucid you should get close to 100mbps. Depending on your location, I had 51mbps now while in transit.

Have you tried checking a different location?

[Loucid]

@tonisage I can do 200mbps on my home wifi. I know it's not the same thing but there shouldn't be 193mbps difference. 

[Loucid]

@tonisage it says 4g. It should be higher then 7mbps? 

[tonisage]

@Loucid 

 LTE or H+, which one are you currently on

[tonisage]

@hTideGnow 

It's neither an iPhone nor a Samsung. It's an unknown brand called Tecno😎. It lacked the required band to work with PM 

[Loucid]

@tonisage 

I tried using the apn settings you suggested. It does connect but it's does like 6mbps and thats way to slow 

[hTideGnow]

@tonisage what phone your family has?

[tonisage]

Also regarding my family member, he was stuck on 3g, he could make calls and text but no data. After inputting the APN, THE Telus rep at Cambridge center mall said the phone isnt compatible with the network.

[Loucid]

@tonisage 

I will try that and I'll let know you if it works for me or not

[tonisage]

A family member of mine had the same issue and this was the response from a customer care agent 2 days ago*

**************

Hello, 

Below you will find the updated APN to access our network. 

Please reset the existing apn profiles and create a new one with the details below. 

Name: Public Mobile

APN: SP.MB.COM

MMSC proxy: mmscproxy.mobility.ca

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS port: 8799

MCC: 302

MNC: 220 

The APN is case sensitive, therefore we recommend to enter the settings exactly as displayed and make sure there are no spaces included. 

Michelle

CS Agent Public Mobile

[Loucid]

@BKNS27 

I don't think that's the right apn because now I'm h+ and not 4g 

[BKNS27]

@Loucid 

If your phone is an Android. You will need to check the APN settings.

https://productioncommunity.publicmobile.ca/t5/Get-Support/APN-Settings/td-p/1089040 

If you are still having issues dm a CS_Agent to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Loucid]

@Meow 

Yes I can call and receive voices and send and receive texts messages, but data isn't working

[Loucid]

@BKNS27 

I picked a new number. I did reset my network settings and I rebooted my phone. That didn't solve the problem. Any other suggestions? 

[BKNS27]

@Loucid 

Did you port your number over from another carrier? If so, did you reply with YES to the text from your old carrier confirming you are porting your old number over to PM? You have 90 to reply. You will need to contact a CS_Agent to complete your porting by clicking on the Chat icon and type in Submit a Ticket.

Or did you pick a new number? If you did then reboot your phone by powering off then back on. If that didn’t work then reset the Network setting on your phone.

[Meow]

When you say 'voice calls and texts' work do they work both way? Can YOU call and text somebody and receive calls and text from somebody at your chosen (or ported in) number?