01-03-2024 01:44 PM
I have never encountered a more frustrating "customer service" platform. I have no ability to make or receive calls and I have submitted several tickets online and no one is getting back to me. It's been 5 DAYS! I'm not sure at what point I just cancelled and go to another carrier.
01-03-2024 02:57 PM
Other SIMs from other carriers do work in the phone
01-03-2024 02:55 PM
@Aven If the sim works in other phones have you tried other phone's sims in your phone?
01-03-2024 02:17 PM
Samsung A14
01-03-2024 02:16 PM
hi @Aven if sim works on another phone, it is a device problem not PM"s
what phone is that?. iPhone??
01-03-2024 02:13 PM
unfortunately that didn't work.
01-03-2024 02:04 PM - edited 01-03-2024 02:04 PM
@Aven .be sure to update carrier profile too if it’s needed in phone settings
01-03-2024 02:03 PM
Existing customer. Just put the SIM in a new phone. Have done a phone update and reset networks. SIM works in other phones. No Agent reply yet. thanks. New message sent.
01-03-2024 02:01 PM
Thanks. I've sent a message to the CS_Agents. I checked my in box and there are no responses from my previous tickets.
01-03-2024 01:48 PM
hi @Aven
new customer or existing?
try Reset All Networks on your phone
and did you try thr sim in another phone??
and you checked Community inbox for agent reply??
And please message them again , please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-03-2024 01:46 PM - edited 01-03-2024 01:47 PM
@Aven Have you checked your inbox for their reply use this link to check for reply
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
if no reply submit another ticket using this direct link @Aven
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437