Help accessing my account
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08-25-2018 02:55 PM - edited 01-05-2022 05:30 AM
Could a moderator please message me in regard to getting into my self serve account?
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08-25-2018 03:27 PM
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08-25-2018 03:06 PM
@mimmo wrote:What is your issue? The password reset feature now works .if it's not a password issue contact the mods they will not contact you.
Apparently, it does not work as of last night 😞
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
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08-25-2018 03:05 PM
@Melly1988 wrote:I cannot use the password reset feature as the email it is linked to is no longer active. Is there another way to reset it and update my email?
When is the last time you had the account active?
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
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08-25-2018 03:04 PM
@Melly1988, You will need to contact a moderator - as mentioned by @popping. There is a link in his reply.
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08-25-2018 03:02 PM
I cannot use the password reset feature as the email it is linked to is no longer active. Is there another way to reset it and update my email?
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08-25-2018 03:01 PM
You need to send a private message to moderator to get help.
What do you need help on? Let me know if I can help.
The password reset function is working now.
==================================
Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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08-25-2018 02:59 PM
What is your issue? The password reset feature now works .if it's not a password issue contact the mods they will not contact you.
Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
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08-25-2018 02:59 PM - edited 08-25-2018 02:59 PM
@Melly1988 Can you not sign in here: https://selfserve.publicmobile.ca/
Use your email and password you entered during activation. If you activated at one of the retail store, you need to create an account here: https://selfserve.publicmobile.ca/self-registration/
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.