@Cahillpaige wrote:
I ordered my SIM card - filled out all information, including my referral from a friend. Credit card was charged the amount I agreed to, but the page timed out while it was activating - now Koodo has dropped me as I moved my number, and this SIM says no service. If I try to fill the activation out again it says invalid SIM - if I try to login it says invalid account. I can’t get a text message for the code to submit a ticket because I now have no carrier!! Help!!!
Before going the route of sending a private message,SIMon should be attempted first to open the ticket. That can be done by going to https://publicmobile.ca.ada.support/chat
I know that you probably don't have a self serve account, but you should be able to verifty to the mdoerators that the account belongs to ou by using the account phone number and account PIN.
The invalid sim card messaging is showing because the sim card has already been attached to your account, but the system might not have provisioned any service. When this happens, which it probably did which would be indicated by the fact that the activation page timed out, only a moderator can fix this.
