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Help! Just Signed Up

PrettyPrincess1
Great Neighbour / Super Voisin

I just signed up for PM.  When I click “cellular” on my phone it says “Primary” and “Personal.”  I can’t send iMessages.  Any help is appreciated.  Ibhave no clue what this means.

4 REPLIES 4

snap-crackle
Good Citizen / Bon Citoyen

It means you have 2 SIM cards in your phone (1 physical / 1 eSIM, I'm guessing). Disable your old one or remove it after you've successfully ported your number to Public.

MissCanadiana
Great Neighbour / Super Voisin

I had that problem when I first made the switch too! Did you do eSIM? I turned off my old SIM card (I haven’t removed it yet and I did eSIM for public mobile) and then disabled and re-enabled iMessage. I also made a few phone calls to the numbers I wanted to message (it says last phone line no longer available) and then I picked the new one and it eventually resolved itself within the next hour. 

Randi3
Great Neighbour / Super Voisin

I have the same question. I hope someone alswers

PrettyPrincess1
Great Neighbour / Super Voisin

I CAN NOW SEND IMESSAGES!

Just wondering about the personal and primary now.

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