08-30-2019 03:15 PM - edited 01-05-2022 08:44 AM
Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes time i just wanted to make sure i earned my credit even if its in the next payment.
09-01-2019 08:07 AM
@Shaniagage wrote:It will show up on your next bill cycle, dont panic it will be added
The referral is almost always applied within 24 hours, and notification is provided to both the referee ans the referrer via SMS as such. the $10 credit for the new subscriber will be listed in the payment history as a $10 account credit, and will be available as available funds immediately.
There are no bills at Public Mobile, as payment is due upon activation. If you do not pay, you do not play.
If the account credit has not been applied, please contact the Moderator team.
08-31-2019 08:27 PM - edited 08-31-2019 08:28 PM
@ibraheem23
If you signed up more than 3 days ago using a referral code and you do not see the $10 credit on your account, then you will need to contact Moderator_team for assistance. The response time can vary up to 2+ days.
08-31-2019 05:13 PM
@Shaniagage wrote:It will show up on your next bill cycle, dont panic it will be added
There is no evidence that @ibraheem23 was in a state of panic.
08-31-2019 04:59 PM
It will show up on your next bill cycle, dont panic it will be added
08-30-2019 04:06 PM
@ibraheem23 wrote:Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes time i just wanted to make sure i earned my credit even if its in the next payment.
After signing up, we used to get a text confirming that the referral credit has been applied.
Customers are recently reporting that they no longer receive such text.
You will have to logon your Self-Servce to check
or dial *611 to check your account balance.
08-30-2019 04:01 PM
Did the referral go through? You could check with your friend if they got the $1 referral credit.
08-30-2019 03:18 PM
@ibraheem23 wrote:Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes time i just wanted to make sure i earned my credit even if its in the next payment.
When did you activate the SIM/account? It can take upto 72 hours, so if it's been longer you can send a message to Moderator_Team here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
It could take 2-48 hours to hear back though.
08-30-2019 03:18 PM - edited 08-30-2019 03:22 PM
@ibraheem23 wrote:Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes time i just wanted to make sure i earned my credit even if its in the next payment.
@ibraheem23 The $10 credit should have shown up wihin 72 hours of activation. Check your account balance it should be there if not, then message the moderators.