Has my account security been compromised?

[FluffyDreg]

I got the text saying that there was insufficient funds in my account, and that I could check it out at the link provided.
I thought this was odd, but did it anyways; but when I tried to log on it gave me a two factor authentication setup- but the SMS they sent EXPLICITLY said I will never receive an SMS for the code.
So I went and searched up the public mobile website, and tried again with email instead; but effectively got the same thing.

I'm freaking out right now because I think I might have just entered my information into some phishing websites, but I can't seem to log in to change my password; I tried calling them but I couldn't get an operator through any of the options.

[Meow]

PM will never ask you for any kind of codes over SMS or email.

Most likely you would have to provide some info to PM but only if YOU initiate contact with agent.

[will13am · Accepted solution]

@FluffyDreg , I don't believe you have encountered a phishing scam.  The new online portal went live today and included is 2FA login.  After initial 2FA verification you do have the option to disable it or keep using it.  The SMS reads as follows.  It says you will never receive a call/email/SMS asking for this code which is true.  The code is being asked for during a login verification which is neither a call/email/SMS.  As for the SMS mentioning the lack of funds, I received the same thing.  I have never received this before.  The renewal notification SMSs only mention about an upcoming renewal but never covers funding for the renewal.  I hope the message is not correct because I am able to pay.

Public Mobile: Your Public Mobile authorization code is XXXXXX. You may be asked for this code ONLY by a customer support agent on Community. You will never receive a call/email/SMS from us asking for this code.