FR
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Hacked/spoofed phone number?

shield6
Great Neighbour / Super Voisin

‎06-21-2019 03:56 PM - edited ‎01-05-2022 08:07 AM

Hi Everyone. I'm new to PM and I was just looking at my usage. I discovered a whole bunch of outgoing calls I didn't make from my number to a number in SK: 306-580-4001. Anywhere from 6 seconds to a few minutes, these calls are all over my usage and I've only been with PM for approximately a week! 

 

Any ideas? Has my number been hacked? If so, what do I do about it?

 

Thanks.

Labels:
0 Bravos
14 REPLIES 14

softech
Oracle
Oracle
In response to eflatt

‎11-02-2021 05:27 PM

Yes, please check the inbox, they will try to contact you there.

 

Curious, what exactly was your issue?  you found on your Usage History a list of number you didn't call too?  what are those numbers?

 

0 Bravos

eflatt
Great Neighbour / Super Voisin
In response to Anonymous

‎11-02-2021 05:22 PM

Thanks, I sent in another request to customer service. Hope to get a reply this time.

eflatt
Great Neighbour / Super Voisin
In response to softech

‎11-02-2021 05:21 PM

yes, nothing there

0 Bravos

Anonymous
Not applicable
In response to eflatt

‎11-02-2021 05:11 PM

@eflatt wrote:

Did you ever get  sent an answer to this question?  I'm having the same problem. I sent in a ticket but don't know if response was sent or where to look up response. Help, please! 

@eflatt 

send another one,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
    • Monday to Sunday: 6 AM to 10 PM EST

    Check your private message inbox (click on the envelope top right of your screen)
0 Bravos

softech
Oracle
Oracle
In response to eflatt

‎11-02-2021 05:07 PM - edited ‎11-02-2021 05:09 PM

@eflatt wrote:

Did you ever get  sent an answer to this question?  I'm having the same problem. I sent in a ticket but don't know if response was sent or where to look up response. Help, please! 

 

@eflatt   You opened a ticket with PM?  Did yo check the Community inbox , top right envelope icon?

E-Community_Inbox.png

 

 

 

0 Bravos

eflatt
Great Neighbour / Super Voisin

‎11-02-2021 05:03 PM

Did you ever get  sent an answer to this question?  I'm having the same problem. I sent in a ticket but don't know if response was sent or where to look up response. Help, please! 

0 Bravos

Anonymous
Not applicable
In response to shield6

‎06-21-2019 04:16 PM

@shield6 wrote:

Thanks. Appreciate all the help

The first reply to your OP was really the solution. Then you asked another question.

shield6
Great Neighbour / Super Voisin
In response to Anonymous

‎06-21-2019 04:14 PM

Thanks. Appreciate all the help

0 Bravos

Anonymous
Not applicable
In response to shield6

‎06-21-2019 04:06 PM - edited ‎06-21-2019 04:07 PM

@shield6 wrote:

So if an incoming call is forwarded from my number to the number ending in 4001 does that count toward my outgoing minutes? (I have unlimited incoming, but limited outgoing)

No. Not on busy, unreachable or unanswered.

shield6
Great Neighbour / Super Voisin
In response to computergeek541

‎06-21-2019 04:05 PM

So if an incoming call is forwarded from my number to the number ending in 4001 does that count toward my outgoing minutes? (I have unlimited incoming, but limited outgoing)

0 Bravos

Triguy
Mayor / Maire

‎06-21-2019 03:59 PM - edited ‎06-21-2019 04:00 PM

.

0 Bravos

popping
Retired Oracle / Oracle Retraité

‎06-21-2019 03:59 PM - edited ‎06-21-2019 04:01 PM

@shield6 wrote:

Hi Everyone. I'm new to PM and I was just looking at my usage. I discovered a whole bunch of outgoing calls I didn't make from my number to a number in SK: xxx-xxx-4001. Anywhere from 6 seconds to a few minutes, these calls are all over my usage and I've only been with PM for approximately a week! 

 

Any ideas? Has my number been hacked? If so, what do I do about it?

 

Thanks.

That number ending 4001 is your voice mail number.  If you don't answer your call, your calls will be forwarded to that number.

geopublic
Mayor / Maire

‎06-21-2019 03:58 PM

@shield6 wrote:

Hi Everyone. I'm new to PM and I was just looking at my usage. I discovered a whole bunch of outgoing calls I didn't make from my number to a number in SK: 306-580-4001. Anywhere from 6 seconds to a few minutes, these calls are all over my usage and I've only been with PM for approximately a week! 

 

Any ideas? Has my number been hacked? If so, what do I do about it?

 

Thanks.

@shield6  That's the PM voicemail number

computergeek541
Oracle
Oracle

‎06-21-2019 03:58 PM - edited ‎06-21-2019 07:09 PM

@shield6 wrote:

Hi Everyone. I'm new to PM and I was just looking at my usage. I discovered a whole bunch of outgoing calls I didn't make from my number to a number in SK: 306-580-4001. Anywhere from 6 seconds to a few minutes, these calls are all over my usage and I've only been with PM for approximately a week! 

 

Any ideas? Has my number been hacked? If so, what do I do about it?

 

Thanks.

This just means that someone called you and that person was directed to your voicemail. There is no actual outgoing call.

Copyright © 2024 Khoros, LLC
Need Help? Let's chat.