cancel
Showing results for 
Search instead for 
Did you mean: 

HELP

Erinelyse
Great Neighbour / Super Voisin

I accidentally closed the activation page while activating my public mobile account when I confirmed the deactivation from my old provider and now I have no idea how to fix this and am without texting/calling. What do I do??

3 REPLIES 3

CSA_PM
Customer Support Agent

@Erinelys

 

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

BKNS27
Mayor / Maire

@Erinelyse 

Reboot your phone by powering off then back on.

If that didn’t work then contact a CS_Agent for help.

https://widget.telus.tiia.ai/libs/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&lang=en&toggle=fals... 

hairbag1
Mayor / Maire

@Erinelyse 

if using a sim card...remove the old sim and install your Public Mobile sim. If using esim... disable old esim and set the Public Mobile esim as the primary. Restart cell to see if things happen.