HELP!!! PAID BILL FOR SERVICE- 1 DAY LATER STILL NO RECEPTION

[RustyRave]

I was on the auto-payment plan and things were working fine. I recently got a new credit card and forgot to update my new card information. My service cut out yesterday. I have since updated my credit card info on Public Mobile and made my payment and am up to date with a zero balance. Its the next day and I still have no service! Please Help!!

[Lieux]

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@RustyRave wrote:

DIDN'T WORK

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Ok so you need to contact the moderator with the link above in my other message.

You can't see any REACTIVATE SERVICE? Can you try to add 1$ more in your account? Sometimes it helped to reactivate...

[RustyRave]

DIDN'T WORK

[Lieux · Accepted solution]

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@RustyRave wrote:

I was on the auto-payment plan and things were working fine. I recently got a new credit card and forgot to update my new card information. My service cut out yesterday. I have since updated my credit card info on Public Mobile and made my payment and am up to date with a zero balance. Its the next day and I still have no service! Please Help!!

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Try this..go in your self-serve account and tab PLAN/OPTIONS click on PHONE LOST/STOLEN and close your phone few minutes and open it again and click now on reactivate your service. 

If nothing helped write a message to the moderator here.https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened. waiting time is few hours to 2 days.