Got a new SIM card

[Lokichase201520]

I put my new SIM card in my phone it’s not working the phone is unlocked 

[anthrskywlkr]

Absolutely, totally agree they were vague, I mentioned manually searching for the Network as step one! 🙂

[srlawren]

@anthrskywlkr while that's useful info, do note that APN only affects data (and MMS messaging).  The OP was very vague, but I'd take their original post to mean that nothing is working including calling and SMS texting--which would mean APN (alone, at least) is not the issue.

[anthrskywlkr]

It could also be, that you need to update the APN settings/search for the network manually.

In your phone settings under Mobile Network --> Carrier --> select Manually search for network and click on Public Mobile

For APN, it would be under Mobile Network --> Access Point Names

Add a new APN and enter the Public Mobile details -->https://apn-canada.gishan.net/en/apn/public-mobile

Heres a great website to search APN settings !

[RobertQc]

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@Lokichase201520 wrote:

I put my new SIM card in my phone it’s not working the phone is unlocked 

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"new" sim card? Can you explain more please

Did you just port to PM?

Did you just open a new account to PM?

Did you change your old account sim to a new sim?

Do you have an active plan with PM?

What is the status of your account?