Glitches of the Portal

[echf]

Hello,

Seems there are some glitches on the Portal. Look like the billing system is down!

The landing page cannot show my Plan. When I click "Plan Details" it return Generic Error.

I believe my Available Funds is also incorrect. Anyone have the same problem?

Just want to bring moderator's attention. @Mary_M

[Chaos_Scorpio]

all works for me. Have you tried again recently?

Do you have any security software blocking ip's,= ie peer block. 

[will13am]

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@echf wrote:

Thanks @will13am! Hmm, I can't reproduce the problem (Edge and Chrome). Seems it is a random thing or there is problem with my internet?

That's what happend:

My family has two accounts, I found this glitch when I using Chrome normal mode to login to one of the account. 

Same problem happened on my another account when I use Chrome incognito mode (which should uses a fresh set cache and cookie) to login to the portal.

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I suspect that this is one of those things that we'll never totally resolve.  Maybe I am just lucky that it works well for me. 

[echf]

Thanks @will13am! Hmm, I can't reproduce the problem (Edge and Chrome). Seems it is a random thing or there is problem with my internet?

That's what happend:

My family has two accounts, I found this glitch when I using Chrome normal mode to login to one of the account. 

Same problem happened on my another account when I use Chrome incognito mode (which should uses a fresh set cache and cookie) to login to the portal.

[will13am]

@echf, just curious, what browser (sounds like Chrome?) do you use when accessing the portal?  Maybe I am lucky, but I haven't encountered any issues with the the self server portal except with applying a particular credit card.  I normally use firefox and seamonkey (mozilla variant).  I have script blocking, hosts file, adblock, you name it going and the site still works. 

[Samianauman]

I had that issue it's probably showing u some available balance as well send a message to mod Thry will look after u

[echf]

Yeah, sometime it works but sometime not. I am using Chrome's incognito mode. 

[SD08]

I was just able to log in, and my account looks perfectly normal.  Maybe you could try again later after clearing your browser cache?