Glitch when renewing plan and charged twice

[Arsi]

I was renewing my plan for public mobile and I saw an offer I liked. I purchased it and then the purchased glitched. I went to purchase it again and it worked. I then noticed on my banking I was charged twice. I need one purchase refunded back into my account 

[pmbc]

It depends how busy they are.  Their replies come through private messaging in the community forum.  The envelope icon in the upper right.

you can configure so that when you receive a PM, you're alerted by email.  Configure this under settings.

[Arsi]

Do you know how long they will take to reply or if when they reply will I get a notification to my email 

[pmbc]

@Arsi you can contact CS Agent here to see if they can help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437