@Vivvles , has it been at least 2 hours since the number port was submitted? If not, the port could still be in progress. The phone number shown in the self serve updates immediately even though the port may not have completed. It is best to continue to use the old service until the port is completed as calls and text still go to that service. If the number port has not completed after a couple of hours, it is likely stuck and needs to be resubmitted. Only the moderator team can resubmit a number port. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
