Funds Refund

[hnaroo]

Hi there. I have $85 dollars in my Public Mobile Balance. My renewal date is on Sept 17th, 2017. I would like to get a refund of the $85 dollars as I no longer want to stay with Public Mobile. Can someone please give me an answer to this. 

[mimmo]

Is your plan active or suspended?  you can not change suspended plans  or renew plans early, only mods can.  

if you have enough funds and your plan is not suspended then i cant see why you can not do an immidate plan change.  why not ask the mods to do it for you ( as long as you have enough funds to cover the  plan

[hnaroo]

I needed to put funds in my account so I can change my plan. But, That won't even work!!!!!!! That's why I'm getting frustrated with this. It will not process my change of plan. 

[mimmo]

try switching to Koodo they might offer you teh 50$5gb plan  and allow you to bring over your balance.  I know teh $50 plan is likley targeted but the offer to take your existing balance wth you might not be.

[will13am]

Prepaid accounts are not savings accounts.  Money goes in but never comes out.  That is the ToS.  What is the point of leaving excess funds in the account?

[hnaroo]

Nope! They didn't refund me ANYTHING. It's really frustrating. I CAN'T even change my plan RIGHT NOW EVEN WHEN I have funds in my Public Mobile Account. lol 

[kav2001c]

@hnaroo all 4 of your posts are refund related... did they refund you back in June or July?

[hnaroo]

Thank you. They better refund it!! 

[rob79]

I doubt they will refund you but you can try sending a messages to the moderator team.

Be sure to include your PM account number, phone number, and the email address you use to log into self-serve in the message.

Click Here to send the mods a direct message.

Good luck!