@Kusky
if, after working with Public Mobile representatives, they are unable/unwilling to accommodate your request, given you paid for a service you did not receive, I would recommend doing a chargeback with your credit card provider.
Bear in mind, that should be a last resort step, but it is certainly one you’re entitled to pursue if they are unwilling to rectify the situation.
NOTE : the above recommendation is best used if you no longer wish to receive services under Public Mobile as they will make paying by credit card unjustly difficult for you on a go forward if you do a chargeback. This is the case whether or not the chargeback was justified or not.
