Newly activated subscription does not work with e-sim, need help cancelling + refunding

[Kunkhen]

same as title, device showed it was e-sim compatible through IMEI but failed to activate

[slusagm]

Check if the PM esim is installed already, check Settings ->cellular screen

Or check if  PM sent you a Welcome email.  there should be an esim QR code for you to scam and install 

If you need PM to help, , since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Chalupa_Batman]

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@Kunkhen wrote:

Thanks @Chalupa_Batman  It's an iPhone 16 plus brand new, let me try and trouble shoot before going through with this.

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Hey @Kunkhen Oh for SURE it should work. Just wondering, is it an iPhone 16 Plus from North America? Sometimes folks have issues with foreign iPhones. 

[Kunkhen]

Thanks @Chalupa_Batman  It's an iPhone 16 plus brand new, let me try and trouble shoot before going through with this.

[Chalupa_Batman]

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@Kunkhen wrote:

same as title, device showed it was e-sim compatible through IMEI but failed to activate

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Hello @Kunkhen 

What phone do you have? If it did say it's eSIM compatible, it may just be an error and a CS Agent can help you resolve it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage