Frustrated

[Janet1625]

I am a pre existing customer and i cant get into my account to add funds onto my phone to get it working again. Why is doing this?

[LynneBoardman]

This person seems to be having the same issue as me. In my case, we can't reset our password - because it keeps saying it will send a code via SMS or email that we need to use to log in, but no code comes by SMS or Email. Have checked every spam filter and junk folder etc.  Nothing.  Day 2 of trying. 

[LynneBoardman]

Same here!  

[darlicious]

@Janet1625 

Do you know your four digit account pin number? If you do then you can use your credit card on file to make a payment as long as it's up to date by calling 611 on your phone. You don't need your 4 digit account pin number to add a public mobile voucher. This may be a quicker option to reactivate your account. Once that is done you can then receive the verification text on your phone via text message. Here is more info on alternative forms of payment.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Alexandf]

@Janet1625 

reboot phone,or send Private message to CS_Agent  check for you.

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

When was the last payment made here? What recording do you get when you dial 611? When was the last time you logged in?

You can also use real time payments in a few stores.

Adding - jeez, bam, contact support. Can we not get to the bottom of the problem here?

[softech]

@Janet1625 your Forgot the password or you did not receive the 2FA code?

Start with Reset Password link there.  If still does not work, open ticket with PM support 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[computergeek541]

---

@Janet1625 wrote:

I am a pre existing customer and i cant get into my account to add funds onto my phone to get it working again. Why is doing this?

---

Have you tried the password reset feature?  Until this can be figured out, a Public Mobile payment voucher can be purchased.  The fudns can then be added to your account by dialing 611 from your phone.