Fraudulent Charge

[aelva_lainio]

My credit card information was stolen and I received a Public Mobile charge on my credit card account dated to Oct 30th. I don't even have a subscription to Public Mobile and never heard of them before. I have tried to get help through the chatbox, and cannot get through to any real customer service or actual representative. I have tried creating an account to open a ticket, but it will not allow me through without paying for a subscription. I have locked my credit card and will request a new card through my bank. I want this resolved so that I do not end up with further charges associated to me somehow or owing them money when I never subscribed for the services.

[hTideGnow]

HI @aelva_lainio 

if you don't deal with Public Mobile, or Telus, consider doing a chargeback with your credit card

but your card is stolen, when it is still active?  or you would be dealing with the card for charging back anyway

[Meow]

Just do a chargeback and you will be fine. You will get money back, end of story.

PM will not refund your funds and if ever it will take forever...

[BKNS27]

@aelva_lainio 

Since you are not with Telus/Koodo/PM. Dispute the charges with your CC.

[softech]

@aelva_lainio 

please try again using browser with Incognito mode.  And also, try with different browsers and on different devices

[aelva_lainio]

I have no Koodo or Telus services. The chatbox is not working on my computer but I had it working through my phone. When I click the link you provided and try to sign in, it says "technical error" and will not allow me to sign in. I need an email or phone number to which I can talk to a representative.

[softech]

@aelva_lainio 

Any chance you also have Koodo or Telus services? Telus owns both Koodo and Public Mobile, and charges from these brands may sometimes appear under a different Telus-related merchant name on your credit card statement.

But if you are sure these are not legitimate charges, please report it to Public Mobile Customer Support.  Open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:

          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.