@Savj wrote:
Hi I found out my daughter’s phone is not eSIM compatible after purchasing the plan. How do I request a refund ?
No refund needed. You can easily get a physcal SIM card.
To get a new SIM card the fastest routes are these.
https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.
Amazon
Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/
Then, once you have it, contact customer service with the links below, they will help you set it up.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
