Forgot to reply YES to number transfer

[Delberter]

Hi. I switched to public mobile from bell today. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I tried to click 'transfer phone number' in the app with the same number but it didn't let me.


Can someone help me resolve this?

[Sansan · Accepted solution]

You would need to message Public Mobile agents and ask them to re-trigger the port. Keep you old SIM in your phone to be prepared to receive the SMS again.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It could be a while for a response,  but check your inbox for the reply.