10-02-2017 09:03 PM - edited 01-04-2022 02:42 PM
Hi, I just signed up over the weekend, and today I discovered that I didn't add text messaging? I need to be able to send and receive texts, but I don't want to pay another 150$ to replace a plan that's only a few days old. Is there something that can be done here?
Solved! Go to Solution.
07-30-2019 03:04 PM
@Baggers42 wrote:How do I send a private message to public mobile?
To contact Public Mobile Moderator Team (PMMT):
Moderators' Hours:
M - F: 8 a.m. to Midnight Eastern Time
Sa - Su: 8 a.m. to 10 p.m. Eastern Time.
Note: Moderator Hours are subject to change, but you can always find the current times here
Please note that account verification may be required when contacting the Moderator Team
07-30-2019 03:02 PM
Thank you!
07-30-2019 03:00 PM - edited 07-30-2019 03:00 PM
@Baggers42 You can contact them via this link.
07-30-2019 02:58 PM
How do I send a private message to public mobile?
10-03-2017 09:19 AM
Hey @brendan,
thank you for reaching out to us and for taking the time to let us know!
If you are missing your text plan, you won't be able to manually add it as the system will ask you to pay the entire cost of the new plan. Please send us a private message including your details and we'll be able to assist 🙂
Respectfully,
Mary
10-02-2017 09:07 PM - edited 10-02-2017 09:09 PM
If your plan includes talk and data, it usually doesn't cost any extra to add texting (it's cheaper to include it, in fact), so the moderators should be able to change your plan to include it at no extra charge, seeing as it's a new activation. Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...