Forgot my account email and password

[Davidroseheart1]

Can I get some help resetting my account email so I can access my account and add my credit card to pay my bill.

[esjliv]

My bad - I was thinking of the ability to change the email on the Community Accounts.

I corrected my previous post.

Thanks for keeping me on the straight and narrow @Jb456  

😊

[Jb456]

@esjliv  you cannot change your email in self serve account. There is an old link floating around that it can be changed for log into purposes only however it does not change the email in Public Mobiles back end system. Moderators need to be contacted to change username(email) correctly.

As for the community forums account. That can be changed on your own.

[esjliv]

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@Davidroseheart1 wrote:

Can I get some help resetting my account email so I can access my account and add my credit card to pay my bill.

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Hi @Davidroseheart1 ,

If you do not know your password, Did you try the "Forgot your Password" option:

https://selfserve.publicmobile.ca/

If you do not know your email, then see @Triguy 's post.

[Triguy · Accepted solution]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work