Forced upgrade to 4G.

[netcom]

I got a text message yesterday saying that I was using a 3G phone and if I continue to use it I would incur an additional charge of $5 per month. The text also stated that if I change over to a 4G or 5G phone then I wouldn't get that rate increase. I understand that they are phasing out 3G so I don't need any comment son that.

Here's the problem. I have a 4G phone. I went to Amazon , where I bought the phone, and it says I bought a 4G phone. I did a google search on my phone and it says it is a 4G LTE phone. I asked ChatGPT how to determine if I have a 4G phone and it said to go to settings / about phone / sim status and check both mobile voice network type and data voice network type. Those both say LTE.

As far as I am concerned I have a 4G phone. What do I do?

[hairbag1 · Accepted solution]

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@dm-peit-050507 wrote:

Lots of people are getting this message and there is major confusion. 

You can check device compatibility here: (go down to "How to Find your IMEI number") https://www.publicmobile.ca/en/get-help/articles/volte 

My device says it is compatible but i still got a notification that I will be charged $5 a month for using 3G. How do I ensure I'm not charged for a service I do not need!?

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What make and model is your cellphone ? 

[dm-peit-050507]

Lots of people are getting this message and there is major confusion. 

You can check device compatibility here: (go down to "How to Find your IMEI number") https://www.publicmobile.ca/en/get-help/articles/volte 

My device says it is compatible but i still got a notification that I will be charged $5 a month for using 3G. How do I ensure I'm not charged for a service I do not need!?

[hairbag1]

@netcom 

here's some reading about VoLTE with a device checker at the end of the article.

https://www.publicmobile.ca/en/get-help/articles/volte

added....https://www.publicmobile.ca/en/get-help/articles/850-turndown