Fix email

[Queen]

How to fix an email that was put wrong on a account?

[TheGx]

@Queen :Did you get your email fixed? You should follow up on this thread you created and let us know, and also choose one of the posted replies above as your accepted solution by clicking on the accepted solution button on one of the above posts you like best - doing so will help others in future who don't know how to get their email changed either.

[HALIMACS]

@Queen 

Update the correct email address by clicking here

For verification purposes, provide them with the incorrect email address, the phone number, and the account number on the message to the moderators.

The account number can be found in the upper right of your self-serve landing page after signing in.

It's also a good idea to make sure your community email address matches the one you will be supplying for your self serve account.  This is to ensure any Community rewards get credited to your account.

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[esjliv · Accepted solution]

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@Queen wrote:

How to fix an email that was put wrong on a account?

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Hello @Queen 

To fix/change an email connected to your Self Serve Public Mobile account the only way to do that is with Moderator assistance.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

If you are trying to change the email connected to your Community Account, you can change that yourself under My Profile of your Avatar on the top right of the Community page.