First time activating Sim Card - ERROR after processed occured

[saludez13]

Hi, this is the first time i tried activating my sim for my sister. After upon entering all the info (name, address, referall of the person, and secruity question i got an error and the webpage timed out.) I tried again but it is currently reserved, and when putting on a new sim card it says that my SIM has no service.

Problem: Error processing activating sim card for the first time. (Did not choose a plan or processed a payment yet

[cza]

Hi

Dont worry, Try after 1 hour. Everything will be alright.

Good luck

[saludez13]

Going into incognito mode worked

[KMG · Accepted solution]

I would try again with a different browser, and also using incognito mode.

If these do not work, you should contact the Moderator Team and include the SIM number so that they can look into it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437