10-22-2025 08:53 PM
Where can I find my account number
10-22-2025 09:02 PM
@Slickster284689
yes, IMEI is never a reliable info for porting. please login My Account or the PM app as advised above to get the account number
Just in case you have trouble logging in, you can message PM CS agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
10-22-2025 09:00 PM
I am having same problem.Telus says they need my account number to port my old number as my EMEI won't let them port.The only reason I'm switching is Telus said I could port my old number.
10-22-2025 08:55 PM - edited 10-22-2025 08:56 PM
Login to My Account and it can be found in the Profile page (https://myaccount.publicmobile.ca/en/account/my-profile)
or Login to the Public Mobile app and the account number is on top of the Account page
