Failed Activation or Response from Mods

[Okanaganman]

Yesterday I signed up for PM.  I received texts welcoming me and I received email saying activation was successful and welcome and my credit card billed.  I tried to open my account but login failed.  I cannot access my account.   I ported over from Koodoo following all the steps as indicated during the sign up. Last night my Koodoo acct sent a message saying it had been successfully closed.  Now I sit with no phone and no help. I have read a lot of info and realize I am not alone.  I am trying to be patient.  I sent two messages to mods one yesterday and one a couple of hours ago and no response.  It is frustrating.  Is it typical to be waiting so long to hear from mods?   I sent in all info both times to help the process but no avail.  I have two other sims and was going to do my kids phones but now I am uncertain.  Any thougths are appreciated.

[Okanaganman]

Yep, settings are LTE.  Thanks for the support dhanadhan.

[NDesai]

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@Okanaganman wrote:

It shows no service but is recognized in phone

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Make sure in settings network mode is LTE. 

You might need to wait for mods assistant. It could take long for a reply since they are really busy atm. 

[Okanaganman]

It shows no service but is recognized in phone

[NDesai]

What happens when you put Public Mobile sim in your phone? Is it working?