Fail to activate eSim

[Gioiaho]

newly registered, guided by the public mobile app to register a new eSim, however it end up with error. It has something in my eSim but without mobile no. Therefore I removed the eSim and tried to scan the QR code in my welcoming email, but it said "fail to register, contact your provider".  How can I register the eSim now?

[softech · Accepted solution]

@Gioiaho you shouldn't delete the eSIM.  The  eSIM is a one time installation and hence you can't reinstall with the QR code after. Now you need PM CS agent to sort it out.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there