Fail number tranfer

[Alona]

I tried to transfer my Chatr number to Public Mobile. I followed all 4 steps with success. I received from Chatr acknowledge (YES) for number transfer. But after 5 min I received from Public Mobile that my number transfer was failed. It was said that I will be contacted by someone from your team shortly. But I am waiting from yesterday and no one did contact me. Can anyone from your support call me ? I have got Chatr Account number and IMEI from the phone.

[computergeek541]

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@Alona wrote:

tnx, all done)

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Unfortunately, that isn't possible that you called 1-855-478-2542 to correct a number porting issue.  I've removed the incorrect solution.

[computergeek541]

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@BEER wrote:

I can suggest some steps you can take to try and resolve the issue:

1. Contact Public Mobile customer support: You can try contacting Public Mobile customer support to get an update on your number transfer. You can reach them by phone at 1-855-478-2542 or by using their online chat support.

2. Contact Chatr customer support: You can also reach out to Chatr customer support to see if they have any information on why your transfer failed. You can reach them by phone at 1-800-485-9745 or by using their online chat support.

3. Check the status of your number transfer: You can check the status of your number transfer by logging into your Public Mobile account and checking the "Number Transfer" section. If the transfer was unsuccessful, it should give you a reason why.

4. Wait for someone to contact you: If you were told that someone from Public Mobile would be contacting you shortly, it's possible that they are still working on resolving the issue. However, if you don't hear back from them in a reasonable amount of time, you can follow up with customer support.

I hope this information helps, and I wish you the best of luck in getting your number transfer resolved.

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Please be aware that is is incorrect.  Public Mobile customer support cannot be contacted about by calling 1-855-478-2542

[Alona]

tnx,all done

[Alona]

tnx, all done)

[BEER]

I can suggest some steps you can take to try and resolve the issue:

1. Contact Public Mobile customer support: You can try contacting Public Mobile customer support to get an update on your number transfer. You can reach them by phone at 1-855-478-2542 or by using their online chat support.

2. Contact Chatr customer support: You can also reach out to Chatr customer support to see if they have any information on why your transfer failed. You can reach them by phone at 1-800-485-9745 or by using their online chat support.

3. Check the status of your number transfer: You can check the status of your number transfer by logging into your Public Mobile account and checking the "Number Transfer" section. If the transfer was unsuccessful, it should give you a reason why.

4. Wait for someone to contact you: If you were told that someone from Public Mobile would be contacting you shortly, it's possible that they are still working on resolving the issue. However, if you don't hear back from them in a reasonable amount of time, you can follow up with customer support.

I hope this information helps, and I wish you the best of luck in getting your number transfer resolved.

[Handy1]

@Alona  And that was right thing to do you just didn’t get the confirmation text to port ? Or missed the 90 min window to reply YES to the port request ? If either of those situations call the number sent to you private message they can help 

edit no harm in trying the public mobile SIM card in phone and see that it’s got service but keep old SIM card handy to finalize port .

[Alona]

I read the instruction before number transfer. I did not take out old sim during transfer, actually i did not even put Public mobile sim inside the phone,as got msg from Public Mobile about failed tranfer.

[Handy1]

@Alona  Don’t try activating , you already have … call the number  sent to you private message to the Telus porting team to get it fixed 

edit top of page envelope icon 

[Alona]

Sorry, I am newcomer and your explanaition is bit complicated, even with translator. When i try ti do the same procedure for activation, on step 1, when i fill up Sim Card Number, now it shows "Please enter a valid SIM number@", and i cant follow activation.

[Handy1]

@Alona  Additional info on porting  

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[Handy1]

@Alona  Send you port team number to help private message