Facebook verification text

[ryan8292]

Cannot receive FB verification text.  all other verification and normal texts work

[Timer]

@ryan8292 

PM not blocked FB texts and can't do that the device is with you not with PM.

what device you brand and model you have?

[ryan8292]

I recently switched phones.  PM blocked FB texts on that device as well

[bluejaywpg]

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@computergeek541 wrote:
Moved: 
Off topic

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Side note... This particular reply should've been deleted rather than moved IMHO due to containing misinformation & alarmist claims with no reasoning.

[bluejaywpg]

When I get a FB verification text, mine come from phone number 99399. Not sure if that's true for everyone receiving such texts or not. Same number is used for Instagram.

Make sure you haven't blocked that number. Do a search in your messages for the text "Facebook" or "99399".

[Korth]

@ryan8292 

Disable any extended features in iMessage or RCS. Go into the settings and use standard SMS/MMS protocol.

You can enable them again afterwards, if you like. Though it's probably better to keep them disabled and use standard SMS/MMS if you don't want messages to eat your data.

[esjliv]

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@ryan8292 wrote:

not for me.  i'm on a new phone as of a few weeks ago.  did not work on my previous phone as well.  Now have a pixel 6 pro on latest android.  only 3 things are common - my phone number, facebook, and PM.  this is the only issue I have with texts. 

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Do you have the code set to send to your email @ryan8292 ? Remember to check your spam/junk folder.

Here are the 5 common reasons due to which you are not receiving verification code android and iPhone.

• Your phone number or email address provided may be incorrect.
• Carrier or email service provided may have blocked such messages.
• The verification messages are blocked by your phone.
• The poor network connection can also be a reason.
• Your SMS mailbox does not have sufficient space to receive such messages.

https://www.tenorshare.com/fix-android/not-getting-verification-code-texts.html

If issues persist after all suggestions have been exhausted, submit a ticket to CSA to inquire.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[ryan8292]

not for me.  i'm on a new phone as of a few weeks ago.  did not work on my previous phone as well.  Now have a pixel 6 pro on latest android.  only 3 things are common - my phone number, facebook, and PM.  this is the only issue I have with texts. 

[ryan8292]

None of the solutions I found before coming here worked

[softech]

@ryan8292 if it has been a month, check wirh PM support

But as far as I know PM does not block text from FB.  Try to out your sim card in another phone.  Those can help to comfirm if you have blocked FB text on your device by accident

[ryan8292]

thanks but followed instruction exactly  - still no luck

[esjliv]

@ryan8292 has the facebook verification code ever worked with public mobile?

[ryan8292]

I have been on PM for months, so not an issue with being a new customer.  I routinely receive verification texts from every other source without fail.  The phone number is not new.  This not a device issue, or timing issue.  It is an issue with Facebook verification texts not working with my number on PM. 

[esjliv]

@ryan8292  Try,

"Resolving the Facebook code generator not sending SMS is quite an easy process. All you have to do is to turn on Facebook text in your Facebook settings. When that is done, the Facebook code generator not sending SMS will be resolved. "

https://www.carlcare.com/ng/tips-detail/fix-facebook-not-sending-code-email/

[softech]

@ryan8292 did you just joined PM and ported in your number?   if so, systme generated text will start working later, as long as 1 week due to some routing issue, but this is normal.  All system text should work without problem no later than 7 days

[Timer]

@ryan8292 

you us app or from computer 

if app tried to delete app and reinstall,

[ryan8292]

Every other verification text work.  Not a new line.  Just Facebook text not working

[Timer]

and you get any  verification text.

and your line is new. as told is take from 3 to 7 day 

[ryan8292]

And I have rebooted the device.  

[Timer]

@ryan8292 

if you are new customer is take from 3 to 7 days and tries rebooting device.