FIX YOUR LIVE CHAT APPLICATION JESUS CHRIST

[Kelvin6374]

I WAS WAITING FOR 2 HOURS AND 48 MINS IN THE QUEUE AND FINALLY IT WAS MY TURN. THEN YOUR AMAZING LIVE CHAT APPLICATION SUDDENLY PUT ME BACK TO THE END OF THE QUEUE AND SHOWED ME THERE WERE 58 PEOPLE AHEAD OF ME. 

IF YOU CAN'T HANDLE THESE TINY FUNCTIONS THEN DONT PROVIDE ANY GOOD PROMOTION TO ATTRACT MASSIVE PEOPLE TO JOIN YOUR PLANS. THIS IS A TYPICAL "WE HAVE GOOD DEALS BUT NO ONE WOULD CARE ABOUT YOUR EXPERIENCE ONCE YOU PAID" SITUATION. PURE DISAPPOINTMENT!!!!!!!!!!!!!!!!!!!!!

[Kelvin6374]

Trust me, there are multiple issues with this company and website, my friend clicked the same options like i did but couldn't get into the queue like me, but it's pointless getting in the queue cause you would never talked to a real human and kept being pushed back to the end of the queue like me

[greybee]

No, how I try to get an agent, the chatbot brought me to TICKET or CONTACT US (repeated manual) only 

[msde55]

I think you need to go from Need Help within the Community or just ask the bot to connect you to an agent.

[Yaoster]

how did you even get into this page?

[greybee]

How can you access here? 

[Kelvin6374]

#$@%#$@%#$%@^$%^&@!#%&@^$&@#%$^&^!@#%^!&$%^&@

[greybee]

I can't even get a queue. How can you connect this waitlist?
The chat keeps asking me to click on keywords or to contact us, but it never connects to the waitlist.

[msde55]

It happened me too, I joined at 3:15 PM with around 36 people in queue. It was finally about to be my turn at 4:55PM with 3 people ahead in queue and then suddenly I am back at 40 people ahead of queue. I am re-thinking if I should join PM or not.

[Kelvin6374]

Let's see if they will put me at the end of the queue AGAIN

[fixin1]

@greybee - I agree, even if they move a small little bit of Telus Digital (overseas) workers over (as Public Mobile is owned by Telus) temporarily when there are so many tickets.

[greybee]

I understand the high ticket volume, but if they're having a promotion, I wish they'd add more representatives to get a quicker response.

The forums can't help with eSIM issues, so I'll have to wait for their response anyway.

[slusagm]

PM support is all online.  Message with PM is the only way, or you post your message in the forum and other customers will try to help

[fixin1]

@greybee - Better than waiting on hold for 1hr, 30 min at Telus and then possibly getting someone that you cannot understand at times. Probably due to this deal the tickets are out of the roof right now.

The good thing the chatbot does is that it can solve basic math.

[greybee]

So, you're saying we can't call a real person there?
The only chat option is a bot, and the only way to contact them is through a ticket?
But even if I send a ticket, I don't get a response?
What's going on? 😂

[slusagm]

the live chat is just chatbot

if you need agent to help, send them a ticket.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage