Existing customer need help activating new sim with old number

[Appl3]

hi,

I am an existing customer who needs help to activate my new sim card to an old number and my service is waiting on the old number.

[Katy21]

New phone , new sim card need to activate new sim and transfer old number to new phone

[Katy21]

I purchased a new phone and my old sim card was too large for new phone. I have purchased new sim card and is in new phone and I need to activate it. Then I need to transfer old phone number to new phone

[Danchvn]

@S_p Reading the subject I suspect you also need help activating a new sim.

First of all I would suggest you remove your email from the post to reduce the possibility of spam email as this is a public forum. Just click on the three dots to the right of your post and edit it out.

Also please provide more information as to what it is you are looking for.

Is it a new sim for an existing Public Mobile number?

Moderators: Perhaps this post from @S_p should be a new thread??

[Witcher]

What’s the issue ?

[S_p]

Can’t get into account

[Appl3]

OK it is working now. Thank you!

[Appl3]

I already change my sim card but still no service.

[GR · Accepted solution]

@Appl3  just log in to your self serve account and click on change Sim card. You'll need to put the new Sim card number and then it should work in your phone and all your account stuff will be the same