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Existing customer need help activating new sim with old number

Appl3
Great Neighbour / Super Voisin

hi,

I am an existing customer who needs help to activate my new sim card to an old number and my service is waiting on the old number.

1 ACCEPTED SOLUTION

Accepted Solutions

GR
Mayor / Maire

@Appl3  just log in to your self serve account and click on change Sim card. You'll need to put the new Sim card number and then it should work in your phone and all your account stuff will be the same 

View solution in original post

6 REPLIES 6

GR
Mayor / Maire

@Appl3  just log in to your self serve account and click on change Sim card. You'll need to put the new Sim card number and then it should work in your phone and all your account stuff will be the same 

Appl3
Great Neighbour / Super Voisin

I already change my sim card but still no service.

Appl3
Great Neighbour / Super Voisin

OK it is working now. Thank you!

S_p
Great Neighbour / Super Voisin

Can’t get into account

Witcher
Good Citizen / Bon Citoyen

What’s the issue ?

Danchvn
Model Citizen / Citoyen Modèle

@S_p Reading the subject I suspect you also need help activating a new sim.

First of all I would suggest you remove your email from the post to reduce the possibility of spam email as this is a public forum. Just click on the three dots to the right of your post and edit it out.

Also please provide more information as to what it is you are looking for.

Is it a new sim for an existing Public Mobile number?

 

Moderators: Perhaps this post from @S_p should be a new thread??