Community

MinnieMouse67 · ‎07-10-2023

I purchased a subscription today. When I tried to set up my phone. It told me that my phone was not esim compatible. So they told me to get a refund

softech · ‎07-19-2023

@MinnieMouse67 wrote:
My phone is an iPhone 8 Apple
they are you who ever sent a message telling me my phone was not compatible

@MinnieMouse67 Yes, in this case, going back physical sim is the way to go. You can get one quickly from a Telus/Koodo/Mobile Klinick store (call for availability first), or via Amazon for quicker shipping time

dust2dust · ‎07-19-2023

The 8 does not have esim capability. You can only use a physical sim.

https://support.apple.com/kb/SP767?locale=en_CA
https://support.apple.com/kb/SP767?locale=en_US

MinnieMouse67 · ‎07-19-2023

My phone is an iPhone 8 Apple

they are you who ever sent a message telling me my phone was not compatible

softech · ‎07-10-2023

@MinnieMouse67

what phone do you have?

you want to change to physical sim instead?

or with eSIM, how far you got to?

Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself.

If you missed the step, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there