Hey @Milou1
You can go to the app and purchase another one. You've already paid the $5 so anytime you need another, its' free. You'll see $0 at the check out. If you're still having issues, you can create a ticket this way.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
