Paid for 3 month subscription at 1 pm. Since then, network reading as “SOS”, Accepted request to transfer number from previous carrier. Unable to verify service on my phone as not receiving any SMS or able to make outgoing calls. Have lost my previous carrier SIM in the process of troubleshooting. However, my new plan was based on an esim. (Phone compatible, have used sims for travel). FEel like I am stuck in limbo.
If it is SOS problem, it is a sim card setup issue.
Since you have a eSIM, did you install the eSIM profile with the given QR code?
Please start with reboot the phone and then Reset All networks
If that still unable to connect, submit a ticket with CS agent at https://widget.telus.tiia.ai/publicmobile/publicmobile.html
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):