Esim failed?

[Marieblue]

Hi, i just switched my koodo phone number to public, everything was going great until i get failed to install esim message on my phone, though when I look I see the Esim installed with 'public mobile' on my phone, but I am receiving no signal, I know it can take sometime, but they said I would be able to use the phone when i transfer but i cant its just searching.

[Marieblue]

rebooting phone worked omg thanks

[Marieblue]

I did respond to koodo's text thats when i was instantly disconnected from getting service bars, will try solutions though.

[Dunkman · Accepted solution]

@Marieblue 

Did you respond to Koodo port request text?

Maybe try rebooting your phone.

Network reset of phone (this will erase saved wifi passwords)

[Handy1]

@Marieblue  Are you trying to complete the activation on the new PM app . Can you check your welcome email for the QR code and instal it from there . Maybe try resetting network settings see if that helps also . If issues continue please submit ticket with support to help 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437