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Esim card installatyion failed

Stromy332
Great Neighbour / Super Voisin

I'm new to public mobile and i was subcribing and esim failed, and no agent are available, things are starting good with public mobile

3 REPLIES 3

Stromy332
Great Neighbour / Super Voisin

I have a samsung s20 and when i go to *#06# there is an EID number so i think i'm ok for that

slusagm
Mayor / Maire

First, make sure your old sim is removed or disable the old esim 

Check if the PM esim is installed in the phone already.  Check the Sim Manager screen, or Settings -> Cellular.  Make sure it is enabled and set as Primary. And Reset Network Settings 

CSA_PM
Customer Support Agent

Hi  there. Is your phone esim available?

 

Can you please tell us more?

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