Error when trying to reset password: ForgotPassword/OldPasswordNotValidContactAdmin

[adewji]

Hi there,

I receive an error when trying to receive my Self Serve password.

The error message is: ForgotPassword/OldPasswordNotValidContactAdmin 

I have tickets from August that still haven't been resolved because the Community password reset wouldn't work. Finally got back into my Community account today.

This is honestly the worst customer service I've ever had. Can someone please help me reset my self serve password?!

[Triguy · Accepted solution]

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:

https://www.publicmobile.ca/en/bc/get-help -> on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"