Error submitting ticket AND Transfer a number

[PUBMOB321]

I keep getting an error trying to submit a ticket. "There seems to be an error submitting the ticket".  The reason I was submitting a ticket is because I'm trying to transfer in my FreePhone land line number to my Public Mobile phone.  The "TRANSFER PHONE NUMBER" page says "ensure your address is an exact match with the address given to your previous provider" but I live in an apartment and the Street Number field will not accept anything but one contiguous number and there is no APT or UNIT field.  I don't want to hit submit with incomplete information as I don't want the port to fail.  Can a CS Agent please contact me?

[Chalupa_Batman]

Hey @PUBMOB321 

A couple things. First, use this link to confirm the number can be ported.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Also, if you are porting a voip number, just know it can take up to a week to happen. 

What I would do is set everything up, you'll get a temporary number. Once you've got service up and running, calling in and out, texting in and out and data works, then you can go to the page in your profile to port over the number, once again, if it can be ported.

If you're still having issues, then you can contact support.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[softech]

@PUBMOB321 

you might need support to manually process the porting for you.   Are you existing customer trying to port in the number or you are trying to port in with your new activation ?

To engage support, instead of using Chatbot that you have been trying, you can open ticket by messaging supporing using this link:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there