Error in transferring number over?

[honorio]

Can make calls but can't receive them. Help!

[computergeek541]

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@abhilasha21 wrote:

Hi,

This happened with me. please follow the following steps.

1) Powercycle (turn phone off and on);

2) Set network mode manually to WCDMA/GSM/3G Scroll to and touch Settings.

Touch More. Touch Cellular networks. Touch Preferred network type.

3) Check is APN is correct in the phone, if not update manually.

1. Go to the settings on your phone > More > Mobile Networks > Access point names
2. Press the Menu, and select New APN
3. Input the following information, on each field:

• Name: PM
• APN: sp.mb.com
• Proxy: Leave blank
• Port: Leave blank
• Username: Leave blank
• Password: Leave blank
• Server: Leave blank
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMSC Proxy: 74.49.0.18
• MMS Port: 80
• MCC: 302
• MNC: 220
• Authentication type: Leave blank
• APN Type: default,supl,mms

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I realize that you're new and want to try to help out, but access point names aren't related in any way to number porting or the ability to make or receive phone calls.

[abhilasha21]

Hi,

This happened with me. please follow the following steps.

1) Powercycle (turn phone off and on);

2) Set network mode manually to WCDMA/GSM/3G Scroll to and touch Settings.

Touch More. Touch Cellular networks. Touch Preferred network type.

3) Check is APN is correct in the phone, if not update manually.

1. Go to the settings on your phone > More > Mobile Networks > Access point names
2. Press the Menu, and select New APN
3. Input the following information, on each field:

• Name: PM
• APN: sp.mb.com
• Proxy: Leave blank
• Port: Leave blank
• Username: Leave blank
• Password: Leave blank
• Server: Leave blank
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMSC Proxy: 74.49.0.18
• MMS Port: 80
• MCC: 302
• MNC: 220
• Authentication type: Leave blank
• APN Type: default,supl,mms

[mm80]

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@honorio wrote:

Ooohhh okay! Thanks for your help. So I can ignore the text message I got saying I entered the incorrect account number?

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Your porting failed. it won't fix itself. You'll have to try again through the moderators. Which carrier is the number coming from?  If it's Speakout, use IMEI instead. If it's Freedom, include the DBC before the number.

[RosieR]

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@honorio wrote:

Ooohhh okay! Thanks for your help. So I can ignore the text message I got saying I entered the incorrect account number?

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hI @honorio DO NOT IGNORE text message.  Follow @Jb456 instructions above.  If you had entered the incorrect account number, then porting will not be completed.  Let us know what happens.  Good luck!

Welcome to Public Mobile and the Community!  

[Jb456 · Accepted solution]

@honorio  you received a text message? Do not ignore it. If  it says entered the incorrect account number than your port can't be completed until PM gets the correct information. You have to contact them. If they didn't list a way to reach them. Contact them below via one of these methods.

 

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you used a referral code for a $10 signup bonus that credit will be applied to your account balance within 72 hours.

Welcome to Public Mobile🙂 hopefully you get it sorted out soon.

[honorio]

Ooohhh okay! Thanks for your help. So I can ignore the text message I got saying I entered the incorrect account number?

[esjliv]

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@honorio wrote:

Can make calls but can't receive them. Help!

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Hello @honorio ,

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Also you can try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

[dabr]

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@honorio wrote:

Can make calls but can't receive them. Help!

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@honorio   If you're porting over a number then incoming calls are the last part of the porting process to complete.  So wait another hour or two and keep using your SIM from the previous carrier and when it stops working then your port should be complete.  Also reboot your phone from time to time if needed.