Error in activation - card processing error

[shellguard]

Hello

I've got my SIM and tried to activate it using process. All went fine till payment stage. I've tried several times and got same error saying my credit card could not be processed. Now I see 5 blockings on my RBC credit card for same amount. SIM is not active through.

Any help please?

Regards,

   Andrew.

[kittenaround]

I'm having the same issue, two years later.  I've sent an email to Public Mobile.  I'm hoping they will resolve this issue quickly as I'm without a phone until resolved.  Difficult to resolve myself when one can't access it's account to rectify the situation as apparently I don't have an account.  And to top it off, when trying to go through the activation process again, now it tells me my sim is not valid (was valid the first time I went through the process).  So no account and now invalid SIM . Please resolve. 

[Caroline_D]

Hey Joegibroni, If you can private message ONE of the mods(myself, @Mary_M,@Shazia_k, Saray_O) with these information, we'll be able to help you.

SIM card number, PORT number, Old account provider and your e-mail

[Joegibroni]

I had a similar error.

I seemed to have succesfully actived my SIM along with my phone number port from WIND, but there was an error message.

Now I can't active an account or anything.  I have no idea of my port was successful. I have no idea if my activation was successful?  

Help pls

[Martin]

Please delete your phone number as soon as possible as Google visits this Community several times today to record all available information. We are customers, and do not have access to your personal file, including phone numbers. Your number is therefore irrelevant and unnecessary here.

Thank you.

[mz]

activate my public mobile number 647******* how to do?

[Mansi_G · Accepted solution]

Thanks @Griff, @Cyber and @Martin. We are actively pursuing the investigation of these cases to identify the root cause.

@shellguard - You should expect a response from our Community Specialists team shortly today if haven't already received. 

[shellguard]

I have no complains on lack of call-center or something simular. I'm just worried about service, where you charge my card and then say there is some error. If there is an error - release the charge, please. Transactional approach.

Anyway, email sent.

Thank you for your replies.

[Cyber]

@shellguard,

Public Mobile is a prepaid service without call centre.

If you are a PIONEER customer (before January 27, 2015), you can dial *611 from your mobile and have your issue fixed by phone.

If not, for your billing issue, you have to send an email to Public Mobile.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

  - Choose "My Account"

  - Choose "Billing and Payments"

  - Choose "I'm not sure if my account is active"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer you ASAP.

[Griff]

Hi @shellguard

Similar things have happened to a few other customers, if you go to the Contact Us page and click "Email Away" in the bottom right corner you can send Public Mobile a direct message and they should be able to re-imburse you for your additional charges. 

[Martin]

Hello,

What part of the activation process is giving you difficulty, and what have you successfully done to date?

Cheers.

[faustinkat]

I am having difficult to activate my sim