09-13-2023 10:03 PM
10-25-2023 12:02 AM
@NolorI'm having the same issue, were you able to get it resolved quickly?
09-13-2023 11:00 PM - edited 09-13-2023 11:01 PM
Can you check to see if you were actually charged? The error you received seems to imply that the payment went through so I’d hate to see you try again with the cache cleared and get double charged.
Might be best to reach out to customer service to avoid that possibility.
Please click this link below to message customer service:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).
Their hours are 9am-10pm EST so you won’t hear back until morning but they’ll be able to get you going.
09-13-2023 10:38 PM
09-13-2023 10:10 PM - edited 09-13-2023 10:33 PM
@Nolor Are you doing the activation through the website? I suggest downloading the Public Mobile app and completing the activation that way.